Transactions Policy
Last updated: October 2, 2026
Payment methods
At Olivia Rodrigo Chicago you pay through our payment partner Whop with:
- Visa
- Mastercard
- American Express
These are the only methods we accept. They are shown at checkout before you confirm your order, and we never add a surcharge for any payment method.
Currency
Every price on the site is displayed and charged in US dollars (USD). If your card is in another currency, your bank sets the exchange rate and may charge a conversion fee.
What you pay
The price on the product page is the full product price. At checkout your total is the product price plus any sales tax that applies in your state, shown clearly before you confirm. Shipping is free, and duties and import charges are included. No fee, surcharge or extra cost is added during or after checkout, and no extra product or service is added without your express consent: the total on the checkout page is the exact amount charged.
When you are charged
Your card is charged when you confirm your order at checkout; that confirmation is a binding order with an obligation to pay. Once the payment is approved you receive an order confirmation email with your order number and a summary of your purchase. The contract between us is concluded at that moment.
How the payment works
When you click to pay, you are taken to Whop's secure checkout, where you select your card and complete the payment over an encrypted (SSL) connection. Whop is PCI DSS compliant. Your card details are handled only by Whop and the card networks; they are never stored on our servers.
On your statement
The charge appears on your bank or card statement with the prefix WHOP_ followed by our store reference, not under our store name. Keep this in mind before you query a charge with your bank.
Declined or failed payments
If a payment is declined, no order is created and nothing is charged. Check your card details or try another card; if it keeps failing, your bank can tell you why, and our customer service is happy to help.
Verification
To protect our customers against fraud, some orders go through a verification check. Occasionally we contact you to confirm details before processing. An order we cannot verify is cancelled and refunded in full to the original payment method.
Refunds
Refunds always go back to the card you paid with, at no cost to you, within the timelines of our Return & Refund Policy. Your bank may need 3 to 5 business days to show the refund.
Chargebacks
If you have a question about a charge, contact us before opening a dispute with your bank; we answer within one business day and resolve most questions straight away. Unjustified chargebacks are contested with the card issuer.
Contact
Email: info@oliviarodrigochicago.com | Phone: +1 331 306 5682
Customer service: Monday to Friday 9:00 AM to 5:00 PM, Saturday and Sunday 11:00 AM to 4:00 PM (Central Time)
Olivia Rodrigo Chicago, a trading name of Silvercrest Commerce LLC
75 E 3rd St, Sheridan, WY 82801, USA. Company number 2026-001913050.