Return & Refund Policy

Last updated: October 5, 2026

Olivia Rodrigo Chicago is operated by Silvercrest Commerce LLC, 75 E 3rd St, Sheridan, WY 82801, USA (company number 2026-001913050). This policy explains how returns and refunds work, written as the questions customers actually ask us.

Can I return my order?

Yes. You can return any item within 30 days of delivery, whatever the reason: wrong size, not your style, or you simply changed your mind. This 30-day promise is our own. It goes beyond what US law requires, and it never limits any rights you have under federal or state consumer protection law.

Do I need to contact you before I send something back?

Yes, always. Email info@oliviarodrigochicago.com with your order number and the items you want to return, or call +1 331 306 5682. We then register your return and send you the return form and the return instructions. Only registered returns are accepted: a parcel that arrives at our warehouse without a registered return cannot be matched to an order and will not be processed or refunded. Please do not ship anything before you have our instructions.

How much time do I have?

1. 30 days to register your return, counting from the day after you, or someone you designate, receive the goods.
2. 14 days to ship it back, counting from the day you receive our return instructions. Handing the parcel to the carrier within those 14 days is enough.

Where do I send it?

To our returns warehouse in China:

Wu Xi, Building 4, 4th Floor, 58 Baiye Road, Dongguan, Guangdong 523000, China

Our return instructions confirm the address and tell you what to put in and on the parcel, including the completed return form. Follow them exactly so your refund can be processed quickly.

What does a return cost?

Please read this before you order. A change-of-mind return travels to China at your expense. Expect about $20 to $35 depending on carrier and weight, plus any customs paperwork the carrier needs for export. Choose a tracked service and keep your proof of postage until your refund has been processed: we issue refunds only after the item has arrived at our warehouse and has been inspected.

If the item is damaged, defective or not what you ordered, see "What if something is wrong with my item?" below.

Can I try the item on first?

Yes. Unpack it, look at it and try it on, as you would in a store. An item that shows signs of wear or use beyond trying on, such as stains, odors, washing, pilling or damage, has lost value, and we deduct an amount matching that loss from your refund. Missing tags or missing original packaging are not a reason to refuse a return.

When and how do I get my money back?

Once your return arrives at our warehouse, we inspect it to check that it is complete and in the right condition. We then refund everything you paid, including any standard outbound shipping (ours is free), within 14 days of receiving the item, minus any deduction for signs of wear as described above. Refunds are only issued after the item has been received and inspected; proof of postage alone is not enough. The money goes back to the payment method you used, at no cost to you, and you receive a confirmation email the moment it is sent. Your bank may need another 3 to 5 business days to show it.

Can I cancel my order?

Within 15 minutes of placing it, yes. Contact us straight away and we cancel it free of charge, with a full refund. After those 15 minutes your order is already in processing and can no longer be cancelled or changed. Once it arrives, you can return it under the 30-day promise above.

What if something is wrong with my item?

If your item arrives damaged or defective, or you received the wrong product, tell us within 14 days of delivery: email your order number, a short description and clear photos of the item and the packaging. We then agree a solution with you: a replacement, a partial refund or store credit, depending on the problem. For a confirmed damaged or incorrect item, any return shipping is at our expense. Your rights under federal and state consumer protection law apply on top of this.

Can I exchange instead?

Register a return as described above and place a new order for the size or color you want; that is the quickest way.

Questions?

We answer within 24 hours on business days.
Email: info@oliviarodrigochicago.com | Phone: +1 331 306 5682
Customer service: Monday to Friday 9:00 AM to 5:00 PM, Saturday and Sunday 11:00 AM to 4:00 PM (Central Time)
Trader: Silvercrest Commerce LLC, 75 E 3rd St, Sheridan, WY 82801, USA. Company number 2026-001913050.