Terms of Service

Last updated: October 2, 2026

1. These terms

These terms apply to every purchase on oliviarodrigochicago.com. By placing an order you accept them. The version shown on the site at the moment you order is the one that applies to that order; later changes do not work backwards.

2. The seller

Olivia Rodrigo Chicago is a trading name of:
Silvercrest Commerce LLC
75 E 3rd St, Sheridan, WY 82801, USA
Company number: 2026-001913050
Email: info@oliviarodrigochicago.com | Phone: +1 331 306 5682

We are an independent online store, not affiliated with, sponsored by or endorsed by any person, artist or brand of the same name.

3. How we sell

Our products are shipped to you directly from our fulfillment partner's warehouse in Dongguan, China. Orders are processed in 1 to 3 business days and travel 8 to 10 business days, so you receive your order at the latest 13 business days after placing it. Returns go to the same warehouse; our Return & Refund Policy explains the procedure, which starts with registering your return with us, and the estimated cost.

4. Products

We describe materials, sizing and features with care and photograph products as accurately as we can. Colors may look slightly different on your screen. That never limits your return rights or your warranty rights if a product does not match what you ordered.

5. Prices

5.1 Prices are in US dollars. The amount at checkout, including any applicable sales tax shown there, is the full amount you pay: shipping is free, duties and import charges are included, and nothing is charged on delivery.

5.2 A price change after your order is confirmed does not affect your order.

5.3 If a product shows an obviously wrong price, we contact you before processing. You can confirm at the correct price or cancel free of charge; anything already paid is refunded in full.

5.4 Where a crossed-out price appears next to a discount, the crossed-out price is the lowest price we charged in the 30 days before the promotion started.

6. Ordering and the contract

6.1 Confirming your order at checkout places a binding order with an obligation to pay.

6.2 The contract is formed when we email you the order confirmation.

6.3 We may refuse an order for a legitimate reason, such as suspected fraud or an address we cannot deliver to. You are told, and any payment is refunded in full.

6.4 If a product turns out to be unavailable, we tell you and offer an alternative or a full refund.

6.5 You can cancel or change your order free of charge within 15 minutes of placing it. After that it is in processing and can no longer be cancelled or changed.

7. Delivery

7.1 We deliver at the latest 13 business days after the order confirmation, and in any event within 30 days. If we run late, we tell you and you may give us a reasonable extra period; if we still do not deliver, you can cancel and receive a full refund without delay.

7.2 The risk of loss or damage passes to you when you, or someone you designate, physically receive the goods. A package lost in transit is resent or refunded in full.

7.3 Please check that your delivery address is complete and correct. If a delivery fails because of a wrong address, contact us and we look for a solution together.

8. Returns

8.1 You can return your order within 30 days of delivery, for any reason, provided you register the return with us first and follow our return instructions. This is our own promise, on top of any rights you have under federal and state consumer protection law.

8.2 The conditions, the return address in China and the estimated return costs are in our Return & Refund Policy, which forms part of these terms. Returns that were not registered with us are not processed.

8.3 Refunds cover everything you paid, including any standard outbound shipping, and are made within 14 days after the returned item has arrived at our warehouse and has been inspected. We do not issue refunds on proof of postage alone.

9. Warranty

9.1 If a product is defective, does not match its description or is not the product you ordered, report it to us within 14 days of delivery with photos. We then agree a replacement, a partial refund or store credit with you, depending on the problem, and any return shipping for a confirmed defect is at our expense. This comes on top of any implied warranties and other rights under federal and state law.

9.2 These rights stand on their own and are not limited by any manufacturer's warranty.

9.3 Send us your order number, a description of the problem and photos, and we resolve it at our cost.

10. Payment

10.1 You can pay with the methods shown at checkout. Payments are handled by our payment partner over a secure connection; we never see or store your full card details.

10.2 Nothing is added to your order without your express consent.

11. Use of the website

Use the site for personal, non-commercial and lawful purposes only. Fraud, attempts to gain unauthorized access, spreading malicious code and automated scraping without permission are not allowed.

12. Content and intellectual property

Texts, images, logos and the design of this website belong to Silvercrest Commerce LLC or its licensors and are protected by intellectual property laws. You may not copy, distribute or commercially exploit them without our written permission.

13. Reviews

If you leave a review or feedback, you confirm it is truthful and does not infringe anyone's rights, and you allow us to use it on our website and in our marketing. We publish only reviews whose origin we can verify, and we remove unlawful or abusive content.

14. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for gross negligence or willful misconduct, or for your rights as a consumer, including your return and warranty rights. Beyond that, and as far as the law allows, we are not liable for indirect, incidental or consequential damages, and we are otherwise liable as the law provides.

15. Events beyond our control

We are not responsible for delays or failures caused by events we cannot reasonably control. Your rights, including the right to cancel if we do not deliver within 30 days, stay intact.

16. Privacy

We handle your personal information as described in our Privacy Policy, including our use of cookies.

17. Complaints, law and disputes

17.1 Contact us first at info@oliviarodrigochicago.com. We aim to resolve complaints within 7 business days.

17.2 These terms are governed by the laws of the State of Wyoming and applicable US federal law, without regard to conflict-of-law rules. This does not take away the protection of mandatory consumer protection rules of the state where you live.

17.3 As a consumer you may always bring a claim before the courts of your own place of residence.

18. Other provisions

If a provision of these terms is invalid, the rest remains in force, and the invalid provision is replaced by a valid one that comes closest to its purpose. The electronic records in our systems and those of our service providers serve as evidence of orders, payments and communications between us.

19. Contact

Email: info@oliviarodrigochicago.com | Phone: +1 331 306 5682
Customer service: Monday to Friday 9:00 AM to 5:00 PM, Saturday and Sunday 11:00 AM to 4:00 PM (Central Time)
Olivia Rodrigo Chicago, a trading name of Silvercrest Commerce LLC
75 E 3rd St, Sheridan, WY 82801, USA. Company number 2026-001913050
Fulfillment warehouse (returns): Wu Xi, Building 4, 4th Floor, 58 Baiye Road, Dongguan, Guangdong 523000, China