Shipping policy
Last updated: October 5, 2026
1. Shipping costs
Free, on every order, with no minimum. There are no handling fees or surcharges at checkout. The price on the product page is what you pay, plus any sales tax that applies in your state, which is shown at checkout.
2. Where we ship
To addresses in the United States only.
3. How long it takes
- Processing: 1 to 3 business days (Monday to Friday, US federal holidays excluded). Orders placed before 5:00 PM Central Time on a business day start processing the same day.
- Transit: 8 to 10 business days, depending on where you are.
- In total: at the latest 13 business days after your order, and in all cases within 30 days.
These are estimates. Holidays, carrier backlogs and severe weather can add a day or two. Each item is checked for quality before it ships. If your order is not delivered within 30 days, you can cancel it and we refund you in full.
4. Customs and import charges
None, ever. Any duties, import taxes and handling fees are already included in the price you paid. Should a carrier still ask you for a payment at the door, contact us at info@oliviarodrigochicago.com and we reimburse the amount in full.
5. Tracking
As soon as your order ships you receive an email with your tracking number. No shipping confirmation, a tracking link that does not work, or no movement for more than 7 days? Contact us and we sort it out.
6. Late or lost packages
Not there within the estimated window? Tell us and we start an investigation with the carrier right away. If the tracking says delivered but you have nothing, we open a carrier claim. If a package is lost in transit, you choose: a new shipment or a full refund.
7. Packages damaged in transit
If the package looks damaged when it arrives, you may refuse it; let us know and we take it from there. If it was left while you were out, tell us within 14 days of delivery and send photos of the damage and the packaging. We then agree a replacement, a partial refund or store credit with you, and you never pay to return damaged goods.
8. Cancelling or changing an order
You can cancel or change your order free of charge within 15 minutes of placing it: contact us at info@oliviarodrigochicago.com right away. After 15 minutes the order is in processing and can no longer be cancelled or changed, and the delivery address can no longer be updated. Once your order arrives, you can return it under our 30-day Return & Refund Policy; register the return with us first.
9. Contact
We reply within 24 hours on business days; messages sent over the weekend are answered on Monday.
Email: info@oliviarodrigochicago.com | Phone: +1 331 306 5682
Customer service: Monday to Friday 9:00 AM to 5:00 PM, Saturday and Sunday 11:00 AM to 4:00 PM (Central Time)
Trader: Silvercrest Commerce LLC, 75 E 3rd St, Sheridan, WY 82801, USA. Company number 2026-001913050.